11/29/2007

Segmentation categories

A few segmentation categories:
  • Behaviour segmentation- which groups customers according to attitude, usage, or response to a product or promotion
  • Benefits segmentation- which groups customers according to the different kinds of benefit they seek from the product
  • Buyer-readiness segmentation- which groups customers according to the different stages that consumers normally pass through during the purchase process. These usually comprise awareness, knowledge, preferences and conviction
  • Demographic segmentation- which groups customers according to demographic variables such as age, gender, family size, income. occupation, education, language, religion, race and nationality
  • Ethnic segmentation- which groups customers according to the needs and strengths of ethnic communities or on the basis that they share a common, recognized heritage
  • Geographic segmentation- which groups customers according to geographic factors such as country, region, climate and population density
  • Interaction segmentation- which groups customers according to their preferences regarding channels, payment methods, promotions and communications
  • Lifecycle segmentation- which groups customers according to their changing needs at different stages of their lives
  • Loyalty segmentation- which groups customers according to different degrees of loyalty to supplier or brand
  • Occasion segmentation - which groups customer according to their consumption of a product or service in certain situations in response to particular events, or at particular seasonal or cyclical times
  • Profitability segmentation- which groups customers according to the degree of customer value to the enterprise (usually measures in terms of profitability)
  • Psychographic segmenation- which groups customers according to different degrees of lifestyle, social behavior and personality characteristics
  • Usage segmentation- which groups customers according to different degrees of their level and type of usage of product or service

No comments: